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REN Roasted Energy Food GmbH Kurfürstendamm 21, 10719 Berlin
+49 30 5900 64 442 info@tsampa-food.com

General terms and conditions of the firm REN Roasted Energy Food GmbH

§1 General scope

(1) These business General Terms and Conditions apply to all business relationships between us and a consumer in the version that was in effect upon execution of the contract.

A consumer is any natural person for whom the purpose of the order is not attributable to a commercial trading, self-employment, or freelance activity (§ 13 BGB).

§2 Condition of a contract, storing of the contractual text

(1) The following regulations regarding the conclusion of a contract apply to orders via our online shop https://tsampa-food.com.

(2) In the event of the conclusion of a contract, the laws of the Federal Republic of Germany apply to the contractual relationships between us and the consumer with the following information :

REN Roasted Energy Food GmbH
Domenico Varuzza and Jana Meinel
Kurfürstendamm 21
D-10719 Berlin
Germany
Registration number HRB 180212
Court of Registry Amtsgericht Charlottenburg

(3) The presentation of the products on our online shop does not constitute a binding offer on our part resulting in the establishment of a sales contract. The consumer is thereby merely requested to make an offer by placing an order. By ordering the desired product, the consumer makes a binding offer to conclude a purchase contract.

(4) Upon receipt of an order on our online shop, the following rules apply: The consumer issues a binding contract offer by successfully running the ordering procedure provided in our online shop.

The required steps to order products are:

  1. Selection of the desired product
  2. Confirmation by clicking the “Order” button
  3. Checking the details in the shopping cart
  4. Pressing the button “checkout”
  5. Registration and entry of relevant information for the payment and delivery
  6. Rechecking the final data
  7. Sending of the binding order by clicking the button “pay” or “buy”

Before sending the binding order, the consumer can return to the previous page by pressing the “back” button provided by his Internet browser, to see the entered data and correct any mistake. Closing the internet browser cancels the order process.

We confirm the receipt of the order immediately by sending an automatically generated e-mail (“order confirmation”). This e-mail means we accept your offer.

(5) Storing of the order contractual text on our online shop: We store the contractual text and send you the order data and our terms & conditions by e-mail. You can also read our General Terms and Conditions on https://tsampa-food.com/en/general-terms-and-conditions/ at any time. You can see your previous orders in your customer area under My account -> My orders.

§3 Prices, shipping costs, payment

(1) The indicated prices include the German statutory value-added tax and other price components, but they do not include shipping costs. Additional costs shall be stated separately in the invoice.

(2) The consumer has several payment possibilities: by bank account, PayPal, credit card (Visa, MasterCard, American Express).

§4 Delivery

(1) Unless it is clearly stated in the product description, all articles offered by us are immediately available. The delivery is completed within 3 working days at the latest in Germany and between 3 and 7 working days in Europe. Thus the delivery period starts the day after reception of the payment in case of upfront payment, or the day after the conclusion of the contract for other payment methods. If the delivery due date falls on a Saturday, a Sunday or a legal holiday, it should be postponed to the next working day.

(2) The risk of the accidental loss and accidental deterioration of the sold goods is transferred to the purchaser when the goods are shipped to the purchaser.

§5 Retention of title

We remain owner of the goods until their full payment.

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§6 Revocation right of the client as consumer

Revocation instruction
A consumer is any natural person for whom the purpose of the order is not attributable to a commercial trading, self-employment, or freelance activity.

Revocation right
You have the right to revoke the contract within a period of fourteen days without giving reasons. The period of revocation is fourteen days starting from the day you, or a third party designated by you who is not the carrier, takes possession or has taken possession of the goods.

– In the event of a contract pertaining to several goods that were ordered in a single order and that are delivered separately, the period of revocation begins with the day on which you or a third party designated by you who is not the carrier, takes possession or has taken possession of the last piece of goods.

– In the event of a contract for the regularly scheduled delivery of goods during the course of a specified time period, the period of revocation begins with the day on which you or a third party designated by you who is not the carrier, takes possession or has taken possession of the first piece of goods.

To exercise your right of revocation, you must contact us

REN Roasted Energy Food GmbH
Kurfürstendamm 21
D-10719 Berlin
E-mail: info@tsampa-food.com
Fax: +49 30 59 00 64-401

by means of a clear statement (for example a letter sent by mail, a fax or e-mail) about your decision to revoke the contract. You may use the attached sample revocation form for this purpose, however it is not required that you use this form.
To comply with the revocation time limit, you have to send us your revocation notification before the revocation period has expired.

Consequences of revocation
If you revoke the contract, we will give you back all the payments we have received from you, including the delivery costs (with the exception of additional charges that result if you selected a form of delivery that differs from the most economical standard delivery offered by us) within a period of fourteen days starting from the day on which we receive your revocation notice. For repayment, we will use the same payment type you have used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged for expenses arising from this repayment. We may refuse repayment until we have received the merchandise or until you have provided documented verification that you have returned the merchandise, whichever takes place first. You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the contract revocation. The deadline is respected if you send the goods before the end of the 14-day period. You bear the cost of returning the goods and you are liable for any loss in goods value if this value loss is attributable to the handling of the goods which is not necessary to check the quality, characteristics and functioning of the goods.

Revocation form
If you wish to revoke the contract, please fill out this form and return it to us.

To:

REN Roasted Energy Food GmbH
Kurfürstendamm 21
D-10719 Berlin
E-mail info@tsampa-food.com
Fax: +49 30 590064 402

– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):
– Ordered on / received on
– name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in the case of a communication on paper)
– Date
————-
(*) Delete as appropriate.

Exclusion or premature termination of the revocation right
The right of revocation does not apply to contracts
– for the delivery goods which are not prefabricated and were produced according to the selection or the determination of an individual consumer or which are clearly tailored to the personal needs of the consumer;
– for the delivery of goods which are likely to deteriorate rapidly or which expiration date would be quickly exceeded;
– for the delivery of alcoholic beverages, which price has been agreed upon at the time of conclusion of the contract but which may be delivered at the earliest 30 days after conclusion of the contract and the actual value of which depends on market fluctuations on which the company has no influence;
-for the delivery of newspapers, magazines or magazines, with the exception of subscription contracts.

The right of revocation expires prematurely in the case of contracts
– for the delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
-for the supply of goods which, on account of their nature, have been inseparably mixed with other goods;
-for delivering sound or video recordings or computer software in a sealed package when the seal has been removed after delivery.

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§7 Customer service

You can reach our customer service regarding questions, complaints or objections from Monday to Friday between 9:30 am and 5:30 pm.

E-mail: info@tsampa-food.com
Phone: +49 30 590064 442
Fax: +49 30 590064 402

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Terms and Conditions July 2017

Phone: +49 30 5900 64 442
Fax: +49 30 5900 64 401
Kurfürstendamm 21, 10719 Berlin
REN Roasted Energy Food GmbH